Top Dynamics 365 Companies

Dynamics 365 Consulting - By the Numbers

• Microsoft's Business Applications segment (Dynamics + Power Platform) generated $9.4 billion in revenue in FY2024
• More than 250,000 organizations use Dynamics 365 products worldwide
• A typical Dynamics 365 ERP implementation (Finance or Supply Chain) runs $80,000 to $500,000 or more depending on customization and data migration
• Dynamics 365 CRM implementations (Sales, Customer Service) typically cost $30,000 to $200,000
• Industry rule of thumb: implementation cost is often 2x to 5x the first year's license cost
• 142 companies in this directory specialize in Dynamics 365

What Dynamics 365 Consultants Do

CRM Implementation (Sales, Customer Service, Marketing)

Dynamics 365 Sales replaces or augments spreadsheet-based pipelines and point CRM tools. Consultants configure lead/opportunity workflows, set up product catalogs, build dashboards, and integrate with Outlook and Teams. Customer Service adds case management and knowledge bases. Marketing (now called Customer Insights - Journeys) handles multi-channel campaign automation and lead scoring.

ERP Implementation (Finance, Supply Chain, Commerce)

Full ERP implementations cover chart of accounts setup, financial reporting, inventory management, procurement workflows, warehouse management, and manufacturing routing. These projects involve business process workshops before any configuration begins - consultants need to understand your current-state processes to design the future-state correctly.

Business Central Implementation

Dynamics 365 Business Central is the mid-market ERP product, the successor to Dynamics NAV. It covers accounting, inventory, sales orders, purchasing, and project management for companies that don't need the complexity of Finance & Operations. AL language development (the successor to C/SIDE) allows customization published as extensions rather than modifying base code.

Power Platform Integration

Dynamics 365 and the Power Platform share a data layer (Dataverse). Consultants build Power Apps portals for customer self-service, Power Automate flows for document approval and notification routing, and Power BI dashboards that surface Dynamics data to users who don't need a full license.

Migration from Legacy Systems

A significant portion of Dynamics 365 projects involve migrating from Salesforce, SAP Business One, Dynamics NAV, Dynamics GP, or Dynamics AX. Data migration - cleaning, mapping, and validating historical records - is often the most time-consuming part of these projects. Consultants use tools like Data Management Framework (DIXF) and third-party ETL tools for bulk imports.

ISV Solutions and Vertical Add-ons

Microsoft's AppSource marketplace hosts hundreds of industry-specific add-ons for Dynamics 365 - field service management, project accounting, healthcare compliance, retail-specific commerce features. Partners who specialize in a vertical often bundle a preferred ISV solution with their implementation services.

Dynamics 365 Consulting Costs and Pricing

• Dynamics 365 Sales licenses: $65 to $105 per user/month (Sales Professional to Sales Enterprise)
• Dynamics 365 Customer Service: $50 to $95 per user/month
• Dynamics 365 Finance or Supply Chain Management: $180 to $300 per user/month
• Business Central: $70 to $100 per user/month (Essentials to Premium)
• CRM implementation (Sales or Customer Service): $30,000 to $200,000 depending on user count, customization, and integrations
• ERP implementation (Finance, Supply Chain, or Business Central): $80,000 to $500,000+; enterprise Finance & Operations projects routinely exceed $1 million
• Post-go-live support: $3,000 to $15,000 per month for managed services covering minor configuration changes, user training, and monthly updates
• AL development for Business Central: $100 to $200 per hour for custom extension development

How to Choose a Dynamics 365 Partner

1. Confirm Microsoft Solutions Partner for Business Applications designation. This replaced the Dynamics 365 Gold/Silver competency. It validates that the partner has certified staff and documented customer success with Dynamics products. Check the Microsoft Partner Center directory to verify - don't rely on a logo on their website alone.
2. Ask about FastTrack eligibility. Microsoft FastTrack for Dynamics 365 provides free Microsoft-assigned technical resources for implementations over a certain license threshold. A good partner knows whether your project qualifies and factors this into the project plan.
3. Verify industry experience, not just product experience. A Dynamics 365 Finance implementation for a discrete manufacturer is structurally different from one for a professional services firm. Ask for references from clients in your industry with similar complexity - not just "we've done 50 Dynamics projects."
4. Check their approach to business process workshops. Partners who want to start configuring before thoroughly documenting your current processes typically produce systems that technically work but don't match how your team actually operates. Ask how many days they allocate to discovery and process mapping before any configuration begins.
5. Reference check with similar-sized companies. An implementation partner experienced with 20-person companies may not have the project management infrastructure to handle a 500-user rollout. Ask specifically about the largest and most recent implementations they've completed.

Dynamics 365 - Frequently Asked Questions