The popularity of managed IT services is rising exponentially. By the end of 2021, the total value of outsourced IT services will exceed $351 billion. Companies of all sizes choose to delegate IT-related tasks to third-party teams of professionals to get high-quality services at a reasonable cost.

As new technologies appear and cybercrime rises, more and more IT functions need fulfilling. Only a few businesses have time and resources to support a full-size IT department. Meanwhile, outsourcing yields excellent results and allows the company to scale and grow without worrying about IT issues.

The main reason for outsourcing is cost reduction. However, numerous other benefits of managed IT services exist. Let’s take a look at a few of them.

What are Managed IT Services?

Managed IT services are a set of IT-related services offered by a third-party company. Different managed IT service providers can offer a different collection of services. Some only provide basic support like software and hardware maintenance. Meanwhile, others offer complex cybersecurity support and software development assistance.

The most common services that managed IT support providers offer include:

  •         Cybersecurity (preventive measures, employee education, reaction plans)
  •         Cloud migration and support
  •         Hardware installation and maintenance
  •         Software installation and maintenance
  •         Continuous system monitoring (some companies offer 24/7 monitoring options)
  •         IT consulting
  •         Communications support
  •         Development of disaster recovery plans
  •         Helpdesk
  •         On-call services
  •         Managed storage backup

Depending on your company’s needs, a provider can develop a custom service package that suits your business perfectly. When needs change, you can usually add or remove services according to the terms of the contract.

One of the benefits of managed IT services is the flexibility of pricing plans. Depending on the company, you can choose the following payment options:

  •         Hourly rates for break/fix service models
  •         Per device support fees

Many companies choose “full-stack” managed IT services. By paying a certain monthly fee, they get a specific set of services that suits the company’s current needs.

1. Cost-Efficiency

No matter how small your company is, it has substantial IT needs. From software installation to cybersecurity, the size of your company doesn’t always affect the size of its requirements. For example, even if the volume of data you work with is small, you still need to develop a plan to protect it from cybercriminals.

That’s why even a small company requires a large IT department. Unfortunately, startups and SMBs (small and mid-size businesses) can rarely afford it. With the average salary of an IT expert being around $48,000 per year, supporting several team members can be pricy, especially when you factor in the costs of benefits, onboarding, and possible churn.

When choosing to work with a managed IT support company, you get a team of experts at a fraction of the price you would pay for an in-house team. This can help your business stay on top of its game and scale or grow as needed.

2. Expertise

Members of the IT team in small companies tend to multitask. Since the company can’t afford to hire new experts, the existing members often work overtime. Meanwhile, they simply don’t have an opportunity to become experts in all IT fields. As a result, IT infrastructure often has unfortunate loopholes and becomes sensitive to security issues.

One of the key managed IT service benefits is the ability to work with a large team of experts. Managed IT service providers hire experts in different aspects of IT support. Depending on your business needs, you can work with specific experts that aim at improving your company’s bottom line.

A managed IT service provider can replace the entire IT department or become a valuable addition to your existing IT team.

3. Proactive Support

With technologies changing regularly, it can be hard to stay on top of the latest IT developments, especially if your IT department is overwhelmed with other tasks. Meanwhile, failing to stay up to date with IT-related innovations in your industry could easily put you behind the competition.

Monitoring the industry and making adjustments to your IT infrastructure could help you steal market share and become an industry leader. To do that, you need to work with IT experts that gather information and offer valuable advice.

One of the main advantages of managed services is proactive support. A team of IT experts monitors the developments and presents the relevant information in a nice and digestible package to help you gain valuable insight.

4. Cybersecurity Support

One of the key issues businesses have with their IT infrastructure is cyber vulnerability. Regardless of the type of data your company works with, losing it to cybercriminals could spell disaster for your business.

One of the top benefits of IT managed services is access to cybersecurity support. To provide sufficient support to your company’s and customers’ or clients’ data, you need to implement a variety of functions. This requires the attention of a large team of cybersecurity experts.

By choosing managed IT services, you can improve your cybersecurity process without investing in a large in-house team. These specialists monitor the latest developments in cyber threats and make sure they don’t pose a danger to your business.

5. High ROI

No matter what size your company is, each investment makes a significant impact on its bottom line. With the average employee turnover rate in the United States reaching 15%, investing in in-house specialists can be a risky endeavor.

While you need to hire employees to fulfill many functions, doing this for IT tasks isn’t necessary. By partnering with a managed IT service provider you can get comprehensive support at a reasonable price.

The popularity of managed services in the world is rising due to the impressive ROI (Return on Investment) it generates. When it comes to managed IT support, the ROI is especially high.

6. Simple Scaling

One of the benefits of managed IT service model is the ability to scale with the needs of your company. As your business begins to grow, it needs closer attention from your IT department. You may start working with larger volumes of data or need new software and hardware to support the growing needs.

If you have a small in-house IT team, it may not be able to keep up with the new requirements. As a result, your staff will be overwhelmed and miss important aspects of IT support.

When you work with managed IT support company, you can request more or fewer services as you see fit. Managed IT support providers can grow together with your company.

Meanwhile, if for some reason you need to scale down, the provider can do the same. All you need to do is sign a new contract.  

7. New Technologies

When it comes to IT, new technologies appear regularly. Implementing them can be complicated and time-consuming, especially if you don’t have sufficient experience. Many companies struggle to take advantage of the latest tools only to find that training is too complicated.

When you choose to work with a managed IT support provider, you can take advantage of that team’s experience and expertise. These experts can help you with choosing the best new technologies for your niche and implementing them to suit the company’s requirements and capabilities.

Quick and easy implementation saves time and money while ensuring the expected benefits of new technologies for your business.

8. Focus on Core Needs

When your team has to take care of IT-related functions, it can’t focus on the core needs of your company. More often than not, a couple of experts handle a huge variety of IT tasks, making it impossible to do what they do best.

As a result, the company’s bottom line suffers. Even worse, employee satisfaction rates go down, contributing to high churn rates and unexpected hiring expenses.

When a managed IT service provider handles your IT functions, your in-house experts can focus on core tasks, maximizing your profits in the process. Meanwhile, you can have peace of mind about the quality of IT services without micromanaging.

The Takeaway

Taking advantage of managed IT services is no longer optional for small and mid-size businesses. If you can’t support a large IT department, you have to get third-party assistance. The key benefits of managed IT services include proactive support, extensive expertise, scaling possibilities, and cybersecurity support.

By choosing the right managed IT partner, you can have peace of mind about cybersecurity, new technologies, software and hardware maintenance, and much more. In short, you can have a comprehensive set of IT services at a reasonable price while enjoying a high ROI.

If you are looking for a managed IT support partner, you can take advantage of This valuable resource is created specifically to bring business owners and qualified managed IT support providers together for a fruitful collaboration.