Top IT Support Services Companies in New York

Outsourcing IT Support in New York: Pros and Cons

Many companies are thinking about outsourcing IT support, but only a few understand the full picture. By hiring a third-party IT support company, you can get a robust set of services including:

• Assistance with cybersecurity. (Check our rating of Top New York cybersecurity companies)
• Hardware and software selection and installation.
• Network setup, security, and maintenance.
• Proactive advice to maintain IT infrastructure in top shape.
• Preventive measures to eliminate downtime.
• Round-the-clock system monitoring to fix the problem on the spot.

Some companies may offer such highly demanded services as custom software development. Working with such a partner would mean never having to worry about any aspect of your IT environment.

Here are the common pros and cons to consider before hiring a company for IT support in New York City.

Benefits of Outsourcing IT Support in New York

When you delegate IT support to a company that specializes in these services, you get the following benefits:

• Cost-efficiency – the average annual salary of an IT specialist is around $60,000. Coupled with hiring and retention costs, bringing another team member aboard can be expensive. By working with an outsourcing partner, you only pay for the services.
• Scalability – as your company begins to grow, or you decide to scale up, you may need a different set of IT services and a larger team. Taking care of this in-house is costly. Looking for another partner is time-consuming. When you choose the right IT outsourcing solution, it grows together with your needs.
• Expertise – no matter how large your IT department is, you probably don’t have experts in every IT field. As a result, some tasks take longer than others do, jeopardizing some of your deadlines and hindering business operation. With outsourcing, you get access to a variety of experts, who are available when and where you need them.  

When you outsource IT support in NYC, you don’t just take care of your IT needs, you gain a competitive edge. While your competitors are struggling with security issues and downtime, you get an opportunity to steal market share.

Downsides of Outsourcing IT Support

Outsourcing IT support also comes with certain downsides, they include:

• You don’t have as much control over IT specialists as you would with an in-house team.
• You may need to spend time familiarizing new IT specialists with your industry and the company’s needs and goals.
• With a large number of options available, a perfect IT outsourcing partner may be hard to find.

By weighing these pros and cons, you can make the right decision for your company. If you choose to outsource IT support, we have a list of New York IT Support Companies with a high potential to become a perfect match.