Oakland IT Support

Can an IT Support Company Replace My Internal IT Department?

When a business owner considers outsourcing IT services, they wonder about their internal IT employees. Whether it’s a large department or a small team, do you have to replace them?

While it’s possible to find an IT support company that can take care of all your IT needs, it’s not always a great IT to replace the entire team. Here is why.

Making Important Decisions

When you outsource IT services, you are delegating complex tasks to a team of experts. They can also handle manual and time-consuming functions. However, these companies are assistants. They aren’t decision-makers.

If you need to make a decision related to IT issues for your company, they can’t do it for you. That’s where the internal team comes in. One or several people who know exactly what your company needs and how it works are irreplaceable.

Managing IT Experts

When you start working with an outsourcing IT partner, you need to point them in the right direction. Even if they’ve had experience with similar companies before, they don’t have an in-depth understanding of your business.

While it’s possible to take the time to help them dive deep into business nuances, it’s not always a great idea. Especially, if you need to keep some information confidential.

That’s where internal IT experts can help. While focusing on core decision-making functions, your employees can point the IT experts in the right direction. When these two teams work together, you can achieve much better results than when they are working separately.

Maintaining Control

When you are working with an IT service provider, you still need to stay in control of your IT tasks. Outsourcing all of the functions makes it hard to keep tabs on whatever is going on. If for some reason, you are unhappy with the IT service provider’s work and decide to replace it, the transition to another company can be hard.

However, if you have an internal IT department that stays in control of the way IT support works, you can easily switch providers without losing precious time.

Working with an Oakland IT Support Service Provider

If you choose a suitable IT support partner, you can reap a variety of benefits. From cutting costs to growing your business, having a team of experts on your side is always a step up.

Browse this list to find the perfect match today!