Top 26 ServiceNow Partners: 2024 Update

ServiceNow is renowned for digitizing workflows, converting the typical business processes into friendly digital workflows that make work much easier and enjoyable. The company’s subscription revenue for financial year 2022 nearly reached USD 7 billion, with 98% renewal rate. Businesses of all sizes across various industries are aggressively using ServiceNow to automate and manage workflows across areas such as IT, human resources, and customer service departments. Amazingly, 85% of Fortune 500 companies are ServiceNow customers. In 2023, Gartner named ServiceNow a Leader in the Magic Quadrant for Enterprise Low‑Code Application Platforms.

Due to the exceptional benefits of ServiceNow, the demand for ServiceNow solutions has grown tremendously to the point of even seemingly putting pressure on the current partners. The intense demand is as a result of the digitization wave that is sweeping across industries. While digitization has always been with us, it seemed to pick up this crazy momentum at the peak of the COVID-19 pandemic. This shift has led to a surge in demand for digital technologies and services, as well as a rapid acceleration of digital transformation across various industries.

As a result of this pressure, a good number of ServiceNow partners are going into mergers and acquisitions in order to meet the accelerating demand.

To help you choose the right partner, we've taken time to study and put together the top 26 ServiceNow partners as of 2024. Additionally, you may want to consider looking into the top ServiceNow competitors for a broader perspective on market alternatives.

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Also Read: A Guide into IT Process Automation

Types of ServiceNow Partners

ServiceNow has 5 different partner programs as at now, as follows:

1. Sales Partners: For those who want to resale ServiceNow products or offer outsourcing/managed services
2. Services Partners: For those who want their services to be certified and accredited by ServiceNow
3. Technology Partners: For those who want to build, certify and distribute apps through the ServiceNow ecosystem
4. Service Provider Partners: For those who want to license ServiceNow products and manage/operate them on behalf for their clients
5. Public Sector Partners: For those who want to sell solutions to US Federal customers

A partner can combine a couple of these services or even offer all of them depending on their capacity. For every partner that we have featured in this study, you’ll see that we have indicated the type of partnership they have taken up with ServiceNow. This is important because you are then able to go for a partner that matches the kind of services that you are seeking.

Also Read: Best Practices for IT Operations

ServiceNow Partnership Levels

ServiceNow ranks its partners across 5 core partnership levels, as follows:

1. Registered partner

This is the most basic level. You identify as a registered partner when you join ServiceNow after meeting the basic requirements and pledging to reach the set success benchmarks. At this level, it is assumed that there is no measurable activity to prove your expertise within the ServiceNow ecosystem.

2. Specialist partner

You move from registered to specialist partner upon showcasing deep expertise in a particular product line (specialization) within the Now practice.

3. Premier partner

To become a premier partner, you must demonstrate a well-established Now practice across at least five product lines of service in different regions.

4. Elite partner

To earn admission into the elite level, you need to present a highly advanced Now practice track record in over five product lines such as IT, customer service, and more. These should be demonstrated across various geographical locations.

5. Global Elite partner

Global Elite Partner represents the pinnacle of exemplary Now practice, showcasing deep expertise across diverse domains. Partners at this level possess an extensive wealth of proven experience, exceptional digital transformation capabilities, a significant global presence, and unwavering executive commitment to the Now practice.

The above ServiceNow partnership levels are determined by ServiceNow by evaluating potential partners using the 4Cs criteria:

• Customer success: Are your customers satisfied? What level of satisfaction do they demonstrate? Furthermore, is there any supporting documentation, such as reviews or testimonials, available to substantiate their satisfaction?
• Competency: What certifications do you have to validate your expertise in the chosen product line? Any recognitions or rewards?
• Capability: Are you continuously providing value to your clients through varied product lines, workflows and geographical locations?
• Committed capacity: Are you scaling your expertise as you gain more experience? How’s your team growing and dissipating value through creative digital transformation?

Top 26 ServiceNow Partners: 2024 update

The partners in this list have been evaluated based on the criteria below:

• Market presence and reputation
• ServiceNow certification and expertise
• Quality of services and customer satisfaction
• Number of successful ServiceNow implementations and projects completed
• Ability to provide customized solutions and scalability
• Support capabilities
• Strong team of ServiceNow experts and certified professionals
• Customer satisfaction rating as given by ServiceNow
• Activity rate in the market e.g. M&A
• Awards won
• Level of attention accorded to ServiceNow

No single criteria is superior and it’s possible there may be other excellent ServiceNow Partners not included in our list. We encourage you, our readers, to equally share your views and opinions. Your feedback is important to us. If, for example, you feel that a certain company should have been included in the list, we would love to hear about it in the comments. We'll check them thoroughly and consider them in our next update.

Similarly, if you would like us to cover a specific topic or aspect of ServiceNow, please let us know. Our goal is to provide helpful content, and your suggestions can help us achieve that.

Based on this criteria, here are the top ServiceNow partners across the various partner types.

1. Deloitte: Global Elite Partner

Partner type: Next Gen Authorized Training, Sales, Service Provider, Services, Technology

Customer satisfaction: 4.61/5

Key focus areas:

• Enterprise Customer Support
• Enterprise ESG
• ERP Core Modernization
• Global Business Services on Now
• Operate to Innovate
• Security Operations Transformation
• Tech Services Automation, Risk and Resilience
• Security Operations Transformation
• Workforce Experience and Productivity

Deloitte is a giant multi-industry consulting company with a global reach that enables it to provide comprehensive ServiceNow products. It has won several awards that distinguish it as a top rated ServiceNow partner. These include the Americas Partner Award for two consecutive years (2022 and 2023), Global Partner of the Year (2022), Employee Workflow Parner of the Year (2022), and APJ Partner of the Year (2022), among others.

Latest moves: In April 2022, Entrago, a ServiceNow elite partner based in Australia, joined Deloitte. Entrago focuses on the health sector, as well as government and financial services. According to Deloitte’s Lead ServiceNow Partner Sonia Eland, «Entrago will bring additional depth of technical experience and capability in healthcare and process automation»

2. Ernst & Young: Global Elite Partner

Partner type: Next Gen Authorized Training, Public Sector, Sales, Service Provider, Services

Customer satisfaction: 4.38/5

Key focus area:

• Operational Technology
• Security and Service Management
• Operational Resilience
• Intelligent Privacy Automation
• HR Service Delivery

EY is dedicated to helping organizations make use of ServiceNow solutions especially in the line of advanced technology, risk optimization, and employee experience. It has been awarded the top ServiceNow awards including Americas Partner Award (2023), APJ Partner Award (2022), and EMEA Partner Award (2022).

Latest moves: In October 2022, Ernst & Young, New Zealand and Ernst & Young, Australia (“EY Oceania”) announced the acquisition of the business of Red Moki, a New Zealand-headquartered ServiceNow partner.

3. KPMG: Global Elite Partner

Partner type: Public Sector, Sales, Service Provider, Services, Technology

Customer satisfaction: 4.58/5

Key focus areas:

• Governance
• Risk and Compliance
• Now Platform App Engine
• IT Service Management
• HR Service Delivery
• Cybersecurity
• Customer service management
• ESG

Key Awards:

• 2023 Americas Partner
• 2022 Global Transformation Partner of the Year
• 2022 Global Partner

Latest moves: N/A

4. IBM: Global Elite Partner

Partner type: Next Gen Authorized Training, Sales, Service Provider, Services, Technology

Customer satisfaction: 4.35/5

Key focus areas:

• Telco Order Management
• ERP Modernization
• Employee Experience
• Procurement Workflows
• Risk Management

Latest moves: N/A

5. DXC Technology: Global Elite Partner

Partner type: Sales, Service Provider, Services, Technology

Customer satisfaction: 4.42/5

Key focus areas:

• Customer service management
• IT service management
• Enterprise Applications and SaaS
• Compute and Data Center

Key awards:

• 2021 EMEA Partner
• 2020 Global Partner
• 2020 Americas Partner
• 2020 APJ Partner

DXC has been a ServiceNow partner since 2008, boasts 1000+ ServiceNow experts and has completed over 6500 ServiceNow implementations.

At the beginning of 2022, DXC announced the formation of a new global DXC ServiceNow Strategic Business Group

Latest moves: Other than the acquisition of Syscom in 2019, TESM and BusinessNow in 2018, DXC has not made any latest moves that we are aware of at the moment..

6. Acorio: Elite Partner

Partner type: Next Gen Authorized Training, Sales, Services, Technology

Customer satisfaction: 4.05/5

Key focus areas:

• Strategic Portfolio Management
• IT Service Management
• Advisory for ServiceNow products
• HR Service Delivery
• Customer service management
• IT operations management
• IT business management
• Asset management
• Support

Latest moves: Acorio acquired Business Forward in 2019, and was itself acquired by NTT DATA in 2020.

With the acquisition Acorio effectively became a strategic component of NTT DATA Services’ Chief Digital Office.

7. GlideFast Consulting: Elite Partner

Partner type: Public Sector, Sales, Service Provider, Services, Technology

Customer satisfaction: 4.51/5

Key focus areas:

• IT Operations Management
• Customer Service Management
• IT Service Management
• Now Platform App Engine
• Security Operations
• HR Service Delivery
• IT Asset Management
• Strategic Portfolio Management
• Governance
• Risk and Compliance

Awards:

• 2022 Americas Partner
• 2022 Global Partner

GlideFast Consulting has served over 500 clients and boasts 1200+ certifications.

Latest moves: In June 2022, Glidefast Consulting was acquired by ASGN Incorporated for $350 million in cash.

8. Thirdera: Elite Partner

Partner type: Next Gen Authorized Training, Public Sector, Sales, Service Provider, Services

Customer satisfaction: 4.56/5

Key focus areas:

• IT Asset Management
• Customer Service Management
• Governance
• Risk and Compliance
• IT Service Management
• Strategic Portfolio Management
• Now Platform App Engine
• HR Service Delivery
• Security Operations
• IT Operations Management

Awards:

• 2022 Global Partner

Latest moves: In January 2023, Thirdera announced it had signed a definitive agreement to acquire SilverStorm Solutions, the Spain-based ServiceNow Elite Partner and one of the very early partners to join the ServiceNow partner ecosystem.

This acquisition is part of Thirdera's strategy to bolster its European presence, which it began to build in early 2023 in order to claim a share of the growing European market.

9. Cask: Elite Partner

Service types: Public Sector, Sales, Services, Technology

Customer satisfaction: 4.51/5

Key focus areas:

• IT Service Management
• IT Asset Management
• Now Platform App Engine
• HR Service Delivery
• Strategic Portfolio Management
• Security Operations
• Governance
• Risk and Compliance
• Customer Service Management

Awards:

• 2021 Creator Workflow Partner of the Year
• 2020 Global Elite Partner of the Year
• 202 Regional Partner of the Year

Latest moves: N/A

10. Crossfuze: Elite Partner

Service type: Sales, Service Provider, Services, Technology

Customer satisfaction: 4.38/5

Key focus areas:

• IT Operations Management
• Governance
• Risk and Compliance
• IT Asset Management
• HR Service Delivery
• Customer Service Management
• Now Platform App Engine
• IT Service Management
• Strategic Portfolio Management

Crossfuze has completed 3000+ implementations, and boasts 100+ ServiceNow consultants.

Latest moves: Important to note that Crossfuze is a portfolio company under RLJ Equity Partners LLC (“RLJ”), an affiliate of the RLJ Companies. In 2019, RLJ Equity Partners LLC acquired a majority stake in Virteva, LLC and the Virteva team joined Crossfuze.

11. Fujitsu: Elite Partner

Service type: Sales, Service Provider, Services, Technology

Customer satisfaction: 4.33/5

Key services:

• IT Workflows
• Employee Workflows
• Customer Workflows

Awards:

• 2021 EMEA Partner

Latest moves: In July 2022, Fujitsu announced it was acquiring Enable Professional Services, an Elite ServiceNow partner. As a result of this acquisition, Enable was rebranded to «Enable, a Fujitsu company» but continues to operate as a stand-alone Fujitsu company for the foreseeable future.

12. NewRocket: Elite Partner

Service type: Next Gen Authorized Training, Public Sector, Sales, Service Provider, Services, Technology

Customer satisfaction: 4.34/5

Key focus areas:

• Customer Service Management
• GRC, IRM & SecOps
• Integrations & Platform
• HR Service Delivery
• IT Workflows

Awards:

• 2021 Americas Partner

Latest moves: NewRocket is actually a rebrand of Highmetric. The journey to this rebranding was kicked off with an acquisition spree which started in 2020 when Highmetric acquired Vorto. Then towards the end of May 2021, Gryphon Investors acquired Highmetrics. Around the same time (2021), Gryphon Investors also acquired Iceberg Network and Fishbone Analytics, and combined them with Highmetric. Then in September the same year, Highmetric (now 4 companies combined ), acquired NewRocket. Finally in January 2022, Highmetric rebranded to NewRocket. In other words NewRocket is a combination of 5 former ServiceNow Partners: Highmetric, Vorto, Iceberg Network, Fishbone Analytics,Newrocket.

13. Wipro: Elite Partner

Service type: Sales, Service Provider, Services, TechnologyCustomer satisfaction: 4.59/5

Customer satisfaction: 4.59/5

Focus areas:

• Governance
• Risk and Compliance
• IT Service Management
• IT Operations Management
• Strategic Portfolio Management
• HR Service Delivery

Latest moves: N/A

14. Atos: Elite Partner

Service type: Sales, Service Provider, Services

Customer satisfaction: 4.89/5

Key focus areas:

• IT Asset Management
• IT Service Management

Awards:

• 2020 Global Partner
• 2020 EMEA Partner
• 2020 Americas Partner

Atos boasts of 1000+ ServiceNow expert and has been a ServiceNow partner for over 14 years.

Latest moves: N/A

15. Capgemini: Elite Partner

Service type: Next Gen Authorized Training, Sales, Service Provider, Services

Customer satisfaction: 4.2/5

Key focus areas:

• Strategic Portfolio Management
• Risk and Compliance
• Now Platform App Engine
• HR Service Delivery
• Digital Shopfloor Solutions (DSS)
• Enterprise Service Management
• Digital Service Integration and Management
• Intelligent People Operations

Awards:

• 2022 EMEA Partner
• 2020 APJ Partner

Latest moves: N/A

16. Microland: Premier Partner

Service type: Sales, Service Provider, Services, Technology

Customer satisfaction: 4.8/5

Key focus areas:

• IT Service Management
• IT Operations Management
• Enterprise Service Management
• IT Assessment
• IT Consulting
• Design
• Platform Implementation & Integration
• Business Process Automation
• GRC
• SecOps

Latest moves: N/A

17. Cognizant: Elite Partner

Service type: Sales, Service Provider, Services, Technology

Customer satisfaction: 4.66/5

Key focus areas:

• Workflow automation across healthcare, manufacturing, technology, education administration, energy, logistics ,retail & hospitality, and Telco
• Analytics & Intelligence
• Implementation & Quality Assurance
• Transformation Consulting
• HR Service Delivery

Awards:

• 2021 Americas Partner
• 2021 Global Partner

Latest moves: N/A

18. Hexaware Technologies: Elite Partner

Service type: Sales, Service Provider, Services, Technology

Customer satisfaction: 4.27/5

Key focus areas:

• IT Service Management
• HR Service Delivery
• IT Operations Management
• Strategic Portfolio Management
• SecOps
• ServiceNow Training and Certification Program

Latest moves: N/A

19. Swisscom: Elite Partner

Service type: Sales, Service Provider, Services, Technology

Customer satisfaction: 4.5/5

Key focus areas:

• Workflow Automation
• Customer Service Management
• HR Service Delivery
• Strategic portfolio Management
• Governance, Risk and compliance application

Awards:

• 2022 EMEA Partner

Latest moves: N/A

20. Wrangu: Elite Partner

Service types: Sales, Services, Technology

Customer satisfaction: 3.87/5

Key focus areas:

• Policy and Compliance
• Security Operations
• Risk Management
• Data Privacy
• Vendor Risk Management
• Business Continuity Management
• SecOps

Latest moves: N/A

Bonus

These partners are from suggestions by our readers after we published this list. We took some time to study the suggestions and after careful analysis, we are happy to include the following to the list. Congratulations!

21. Plat4mation: Elite Partner

Partner type: Sales, Service Provider, Services, Technology

Customer satisfaction: 4.02/5

Key focus areas:

• IT Service Management
• Customer Service Management
• Workplace Service Delivery
• Security
• Field Service Management
• HR Service Delivery
• Risk Management

Awards:

• 2021 Global Partner
• 2021 EMEA Partner
• 2020 EMEA Partner

A pure play partner, Platf4matin has been a ServiceNow partner for over a decade now and boasts over 500 certified ServiceNow consultants that cut across at least 11 domains.

In 2022, Plat4mation obtained the ISO 9001 certification for its German entity. In August 2022, the Everest Group named Plat4mation a Major Global Contender in ServiceNow Services PEAK Matrix® Assessment

22. INTACT: Elite Partner

Partner type: Next Gen Authorized Training, Public Sector, Sales, Services

Customer satisfaction: 4.0/5

Intact distinguishes itself by using a unique subscription based service delivery model that combines the implementation and follow-on managed service into one fully inclusive monthly subscription.

The implementation part focuses on providing leadership to the customer to conform business processes to 'out of the box' ServiceNow functionality and best practices to quickly stand up and get running. This delivers a 'like for like' implementation with no technical debt and a non-customized environment that is easy to upgrade (included annually as part of the subscription) and enhanced over time (using a points-based catalog of fixed price enhancements). This is a truly unique model, and one of its kind- the only IT consulting model that is fully aligned with the customer that enables true long term modernization.

Just recently, Intact completed the ServiceNow migration at the IRS using their unique model, standing up the full implementation within 12 months. The implementation has reduced the IRS'  technical debt from 47% to less than 1%.  

Intact was founded in 1994, a true testament of its strong commitment to this industry. The company serves some of the world's largest companies (Fortune 1000) as well as federal agencies.

Key service areas:

• IT Strategic Planning
• IT Implementation
• IT Managed Services
• IT Communication

Intact has been named among the top places to work by the Washington Post for several years, including 2022, 2021, 2019, 2018 and 2017.

The company has also been honored in the Northern Virginia Technology Council’s Tech 100 list — an accolade which recognizes outstanding companies, leaders, and innovators in the Greater tech community in the Washington region.

23. Infocenter: Elite Partner

Partner type: Sales, Service Provider, Services, Technology

Customer satisfaction: 4.88/5

Key focus areas:

• IT Workflows
• Creator Workflows
• Employee Workflows
• Customer Workflows
• Business Solutions
• Strategic Planning

Awards:

• 2023 Americas Partner

A pure play partner, Infocenter holds several certifications across the ServiceNow ecosystem.

24. inMorphis: Elite Partner

Partner type: Sales, Service Provider, Services, Technology

Customer satisfaction: 4.4/5

Awards:

• 2022 APJ Partner
• 2022 prospecting APJ Partner

Key focus areas:

• IT Operations Management
• IT Service Management
• Strategic Portfolio Management
• Security
• Governance, Risk & Compliance

25. Contender: Elite Partner

Partner type: Sales, Services

Customer satisfaction: 4.86/5

Key focus areas:

• IT Workflows
• Customer Workflows
• Enterprise Application Development
• Employee Workflows

26. Accenture: Global Elite

Partner type: Build, Consulting & Implementation, Reseller, Service Provider

Customer satisfaction: 4.05/5

Key focus areas:

• Cloud management
• Customer Service Management
• Workflow solutions
• Platform application development
• Security

Awards:

• 2023 Worldwide Partner 
• 2023/2022/2021 APJ Partner
• 2023/2022/2021/2020 EMEA Partner
• 2023/2022/2021/2020 Americas Partner
• 2022/2021/2020 Global Partner

Accenture has solidified its brand within the global IT sector, which naturally explains its prestigious standing as a top-ranked ServiceNow Partner. It is among the small group of partners who have attained Global Elite status — the highest designation within the ServiceNow partnership framework.

The company boasts an impressive portfolio of ServiceNow capabilities, featuring an extensive count of over 23,000 ServiceNow Certifications and a dedicated workforce of over 18,000 highly adept professionals well-versed in ServiceNow products. This remarkable proficiency serves as a priceless resource that any business would be truly fortunate to align with.

Accenture itself uses the ServiceNow platform for its vast needs across IT service management (ITSM).

Latest moves: Accenture is constantly making strategic moves in the ServiceNow ecosystem. For example in 2020, they acquired Organize Cloud Labs, then an Elite level partner based in Brazil. Earlier in 2017 and 1016, they had acquired Focus Group Europe and Nashco Consulting respectively. These are just a few examples.

Latest changes to the ServiceNow partner program: Starting March 2023

On 17th January 2023, ServiceNow announced it was revamping the Partners program with the goal of recognizing and rewarding partners for their «varied expertise and experience»

Major points from the changes:

1. Flexibility: Ability for partners to choose service types based on their strengths.
2. Incentives: All partners will have access to the Partner Development Fund that will support joint marketing and awareness campaigns with ServiceNow.
3. Enhanced partner portal and finder: Filters for region, industry, and domain expertise, making it easier for customers to quickly find the partner best suited to their needs.

These changes officially take effect from March 2023.

Check out all the partners via the ServiceNow Partners Page

Conclusion

ServiceNow is winning the market thanks to its power of consolidation. The ability to streamline a large variety of processes into a modern workflow experience drastically reduces clutter and saves costs.

Businesses find this much more beneficial than using multiple vendors for different tasks, which can lead to data sharing issues, operational complexity, unpredictable risks and blame games when things go wrong.

Given the current rush among businesses to digitize or consolidate their systems, we're likely to see more mergers and acquisitions in this space — all aimed at capitalizing on the rising demand for ServiceNow solutions. Europe is particularly experiencing huge demand for ServiceNow products as companies in this market begin to recognize the importance of moving their businesses online. This has accelerated the demand for cloud solutions that power remote work.